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Risk Management:  New Technologies  & Online Services

Spotlight Report December 2, 2002

Vendors A - C

AIG Insurance Services Inc.
American Technical Services Inc.
Aon Risk Services Inc.
@Global

BIP L.L.C.
Blackburn Group Inc.
Certificate Management Solutions
Chubb Group of Insurance Cos.
Computer Sciences Corp. (CSC)
Cunningham Lindsey

AIG Insurance Services Inc.

400 Interpace Parkway, Building A, Third Floor,

Parsippany, N.J. 07054;

800-767-2524; fax: 973-402-2895

www.intellirisk.com

Risk management systems since: 1988.

Parent: American International Group Inc.

IntelliRisk NetSource

System requirements: IBM-compatible computer, Windows.

Online system.

Customization optional.

First installation: 1994.

Total installations: 2,000; 1,000 in corporate risk management departments.

Claims/coverage managed: general liability, workers compensation, property, auto, domestic non-occupational disability claims, international casualty.

Features: allocation of premiums, claims administration, charting/graphing, diary, first report of injury, incident reporting, litigation management, loss development, loss forecasting, loss prevention, loss trending, OSHA recordkeeping/reporting, report

generation, reserve tracking, safety and loss control, participation in cost reduction strategies, proactive risk analysis.

User support: user groups/meetings, onsite training, telephone assistance available 12 hours a day*, solution development teams, Web-based service to fulfill loss run request.

Staff: 60 total, 55 professionals.

Clients: 700; 400 in corporate risk management departments, 200 new systems in 2001.

Branch offices: Los Angeles, Santa Ana and San Francisco, Calif.; Atlanta; Chicago; New York; Philadelphia; Dallas; London;

Frankfurt, Germany.

Officers: Steven Iler, president; Kevin Murray, senior vp/chief information officer-domestic claims, litigation and personal lines; Alan Louison, vp-IntelliRisk e-Services/RMIS.

Contact: RMIS Help Center; 800-767-2524; rmishc@aig.com.

All client and installation information is estimated. *Telephone assistance is available only Monday-Friday, 8 a.m. to 8 p.m.


American Technical Services Inc.

180 Alternate 19 N.,

Palm Harbor, Fla. 34683-5306;

800-893-1944; fax: 727-431-0150

www.atsrmis.com

Risk management systems since: 1987.

ATS for Windows

System requirements: IBM-compatible computer, Windows, Linus/Novell, Macintosh.

Online system.

Customization optional.

First installation: 1988.

Total installations: 130; 125 in corporate risk management departments.

Claims/coverage managed: general liability, workers compensation, property, auto, accident and sickness, case management, disability, group health.

Features: allocation of premiums, certificate issuance, certificate tracking, check processing/writing, claims administration,

charting/graphing, diary, exposure analysis, first report of injury, incident reporting, litigation management, loss

development, loss forecasting, loss prevention, loss trending, OSHA recordkeeping/reporting, policy tracking, property

appraisal, report generation, quotation data fact sheet of coverage perils/terms, reserve tracking, risk analysis, safety

and loss control, self-insurance comparisons and analysis, workers compensation experience rate modification

calculation, ATS/Underwriting, ATS Medical Bill Review.

Optional features: ATS/WEB First Report of Injury, ATS/WEB Graphs, ATS/WEB Report Generator.

User support: user groups/meetings, onsite training, telephone assistance available 12 hours a day.

Staff: 30 total, 25 professionals.

Clients: 125, 120 in corporate risk management departments, 10 new systems in 2001.

Branch offices: Hayward and Sacramento, Calif.

Officers: Cheryll Wing, president/CEO; Craig A. Zivolich, vp.

Contact: George A. Moore, marketing executive; 800.893.1944, ext. 102; gmoore@atsrmis.com.


Aon Risk Services

1000 N. Milwaukee Ave.,

Glenview, Ill. 60025;

877-714-0999; fax: 847-953-5141

www.aon.com/riskmonitor; www.aonsafetylogic.com

Risk management systems since: 1978.

Aon Risk Monitor

Price: $60,000.

System requirements: IBM-compatible computer, Windows.

Online system.

First installation: 1995.

Total installations: 1,350; 1,350 in corporate risk management departments.

Claims/coverage managed: general liability, workers compensation, property, auto, casualty, aviation, D&O, E&O, employers liability, marine, products liability, professional liability.

Features: allocation of premiums, certificate issuance, certificate tracking, claims administration, charting/graphing, diary, exposure analysis, incident reporting, litigation management, loss development, loss forecasting, loss prevention, loss trending, OSHA recordkeeping/reporting, policy tracking, property appraisal, report generation, quotation data fact sheet of coverage perils/terms, reserve tracking, risk analysis, safety and loss control, self-insurance comparisons and analysis, workers compensation experience rate modification calculation, data consolidation and warehousing, multilingual and multicurrency options, property value tracking, recommendation management, tracking over 25 user-defined data fields.

Optional features: AonLine, Web-based client portal that improves communications through a host of collaborative groupware tools; Safetylogic, Web-based safety management and risk control solution tool.

User support: user groups/meetings, onsite training, telephone assistance*.

Staff: 80 total, 75 professionals.

Clients: 1,350; 1,350 in corporate risk management departments, 235 new systems in 2001.

Aon Safetylogic

Price: $7,500 per year minimum.

System requirements: IBM-compatible computer, Windows.

Online system.

Customization optional.

First installation: 1998.

Total installations: 4,200; 2,000 in corporate risk management departments.

Features: charting/graphing, diary, incident reporting, loss prevention, loss trending, OSHA recordkeeping/reporting, report generation, safety and loss control, self-insurance comparisons and analysis, assessment checklists, distribution of electronic documents such as bulletins, alerts and compliance materials, meetings/employee contacts and training, open items/action items, reporting, scheduling and tracking of assessments/self-inspections, resource library of written EHS compliance programs/templates, safety meeting topics (English and Spanish).

Optional features: online material safety data sheet management system, online training and learning management system.

User support: onsite training, telephone assistance available 9 hours a day, online help desk and reference guides, online tutorial.

Staff: 25 total, 15 professionals.

Clients: 2,000; 75 in corporate risk management departments, 75 new systems in 2001.

Officers: Aon Risk Services: Michael D. O’Halleran, president/COO-Aon Corp.; Robert M. Schwiring, managing director-Aon

Risk Monitor, Americas; Karen Steinberg, managing director/chief information officer-Aon Risk Services, AmericasAon;

Aon Safetylogic: Bob Newman, managing director; Mary Ann Latko, director-safety services; Steve Hirsch, business

development manager.

Contact: Aon  Services: Barry Scott, U.S. director-sales, 847-953-5342; Angus Rhodes, European director-sales,

44-207-882-0916; Aon Safetylogic: Steve Hirsch; 847-953-5973; steve_hirsch@safetylogic.com.

Aon Risk Services: *Monday-Friday during normal business house in Australia, Canada,

Europe and the United States; Aon Safetylogic: Total installations, risk management installations and total clients are

estimated;telephone assistance available Monday-Friday, 8:30 a.m.-5 p.m. CST.


@Global

13949 W. Colfax Ave., Suite 220,

Golden, Colo. 80401;

800-419-4449; fax: 303-232-5193

www.atglobal.com

Risk management systems since: 1996.

Allegro

Price: $5,000 per workstation.

System requirements: IBM-compatible computer, Windows.

Customization optional.

First installation: 1997.

Total installations: 15.

Claims/coverage managed: general liability, workers compensation, property, auto.

Features: check processing/writing, claims administration, diary, exposure analysis, first report of injury, incident reporting, litigation management, loss trending, policy tracking, property appraisal, report generation, reserve tracking, document management system, medical care management, medical bill review.

Optional features: first notice of injury, management reporting.

User support: onsite training, telephone assistance available 8 hours a day.

webAllegro

Price: $5,000 per workstation.

System requirements: IBM-compatible computer, Windows, browser.

Online system.

Customization optional.

First installation: 2002.

Total installations: 5; 2 in corporate risk management departments.

Claims/coverage managed: general liability, workers compensation, property, auto.

Features: check processing/writing, claims administration, diary, exposure analysis, first report of injury, incident reporting, litigation management, loss trending, policy tracking, property appraisal, report generation, reserve tracking, document management system, medical care management, medical bill review.

Optional features: first notice of injury, management reporting.

User support: onsite training, telephone assistance available 8 hours a day.

webMBR

Price: $1.25 per medical bill and 20% of PPO savings.

System requirements: IBM-compatible computer, Windows, browser.

Online system.

Customization optional.

First installation: 2002.

Claims/coverage managed: general liability, workers compensation, auto.

Features: check processing/writing, report generation, national UCR database, repricing of medical bills to all government

mandated fee schedules and rules, process utility that automatically interfaces with third-party systems to electronically

review or batch submission repricing, provide individual or multiple explanation of benefit forms.

Optional features: import claim and provider files to automatically integrate claims and webMBR system data files, export webMBR data file to claim systems to automate medical payment and cost allocation procedures.

User support: onsite training, telephone assistance available 8 hours a day.

Branch offices: Phoenix; San Diego; Fort Lauderdale, Fla.; Cleveland.

2001 revenues: 70% software; 30% services.

Officers: Steve Graham, president/chief technology officer; Kirk Gillis, COO.

Contact: Kirk Gillis; 800-419-4449, ext. 11; gillis@atglobal.com.

webMBR is a public access system. All number of installations are estimated.


BIP L.L.C.

4126 Lien Road, Suite 105,

Madison, Wis. 53704;

608-249-3220; fax: 608-249-3636

www.wrms-bip.com

Risk management systems since: 2000.

Parent: Wiese Risk Management Services Inc.

Business Insurance Profiler

Price: $280.

System requirements: IBM-compatible computer, Windows.

Customization optional.

Claims/coverage managed: general liability, workers compensation, property, auto, crime, inland marine.

Features: exposure analysis, quotation data fact sheet of coverage perils/terms, assists client with bid process setup, client consultation.

User support: telephone assistance available 8 hours a day.

Staff: 5 total, 2 professionals.

Clients: 17; 14 new systems in 2001.

Officers: Paul Wiese, president; Greg Nienaber, vp.

Contact: Greg Nienaber; greg.nienaber@wrms-bip.com.


Blackburn Group Inc.

P.O. Box 52,

Penfield, N.Y. 14526-0052;

585-586-4530; fax: 585-586-7479

www.blackburngroup.com

Risk management systems since: 1985.

RiskPro

Price: $25,000.

System requirements: IBM-compatible computer, Windows.

Online system.

Customization optional.

First installation: 1985.

Total installations: 310; 260 in corporate risk management departments.

Claims/coverage managed: general liability, workers compensation, property, auto, energy, real estate, utilities.

Features: allocation of premiums, certificate issuance, certificate tracking, check processing/writing, claims administration, charting/graphing, diary, exposure analysis, first report of injury, incident reporting, litigation management, loss development, loss forecasting, loss prevention, loss trending, OSHA recordkeeping/reporting, policy tracking, property appraisal, report generation, quotation data fact sheet of coverage perils/terms, reserve tracking, risk analysis, safety and loss control, self-insurance comparisons and analysis, workers compensation experience rate modification calculation, complete claim database conversion, energy and utilities (line damage, theft of service recovery) modules, integrated multinational exposure and claim management, online currency conversion.

Optional features: client specified actuarial systems integration, energy and utilities (line damage, theft of service recovery) modules.

User support: user groups/meetings, onsite training, telephone assistance available 24 hours a day.

Staff: 14 total, 14 professionals.

Clients: 310; 260 in corporate risk management departments, 10 new systems in 2001.

Officers: Robert J. Blackburn, managing prinicipal; Kham Douangdara, principal-programming services; Russ Coon, principal-security services.

Contact: Robert J. Blackburn; rblackburn@blackburngroup.com.


Certificate Management Solutions

875 N. Michigan Ave.,

Chicago, Ill. 60611-1803;

800-994-9440; fax: 312-202-6180

www.certificatesolutions.com

Risk management systems since: 1995.

Parent: Near North National Group.

Certificate Tracking and Certificate Insurance

System requirements: IBM-compatible computer, Windows, Macintosh.

Online system.

Customization optional.

First installation: 1995.

Claims/coverage managed: general liability, workers compensation, property, auto, aviation, cargo, war risk.

Features: certificate issuance, certificate tracking, report generation.

Optional features: document tracking, including bonds, contracts and licenses.

User support: user groups/meetings, onsite training, telephone assistance available 11 hours a day.

Branch offices: Portland, Ore.

2001 revenues: 50% software; 50% services.

Officers: Leanne Fleck, general manager-sales; Daniel Powell, systems manager; Todd Wallace, client service manager.

Contact: Leanne Fleck.


Chubb Group of Insurance Cos.

15 Mountain View Road,

Warren, N.J. 07059;

800-715-7475; fax: 908-903-3012

www.chubb.com

Risk management systems since: 1994.

Chubb RMIS Suite of Products

Price: up to $20,000.

System requirements: IBM-compatible computer, Windows.

Online system.

Customization optional.

First installation: 1994.

Total installations: 5,060; 2,479 in corporate risk management departments.

Claims/coverage managed: general liability, workers compensation, property, auto, boiler and machinery, inland marine, ocean cargo.

Features: allocation of premiums, charting/graphing, diary, exposure analysis, litigation management, loss development, loss forecasting, loss prevention, loss trending, policy tracking, report generation, reserve tracking, risk analysis, safety and loss control, alerts and triggers, customized location/corporate structures, data mining, deductible reimbursement tracking, location maintenance facility, split security access within account.

Optional features: data conversion and consolidation services.

User support: user groups/meetings, onsite training, telephone assistance available 9 hours a day, refresher training, tool

customization.

Staff: 24 total, 24 professionals.

Clients: 3,512; 1,439 in corporate risk management departments, 422 new systems in 2001.

Branch offices: 60 offices nationwide, Canada and Puerto Rico.

2001 revenues: 100% software.

Officers: Michele Fincher, vp-large account services; Richard Kaiser, assistant vp-RMIS services; Jodie Lovas, RMIS team manager.

Contact: RMIS Support; 800-715-7475; rmi-support@chubb.com.


Computer Sciences Corp. (CSC)

200 W. Cesar Chavez, Suite 100,

Austin, Texas 78701;

800-345-7672; fax: 512-275-5434

www.csc-fs.com/cc2

Risk management systems since: 1982.

RISKMASTER

Price: $65,000.

System requirements: IBM-compatible computer, Windows.

Online system.

Customization optional.

First installation: 1982.

Total installations*: 500; 300 in corporate risk management departments.

Claims/coverage managed: general liability, workers compensation, property, auto, casualty, bodily injury, personal injury, professional liability.

Features: allocation of premiums, certificate issuance, certificate tracking, check processing/writing, claims administration, charting/graphing, diary, exposure analysis, first report of injury, incident reporting, litigation management, loss development, loss forecasting, loss prevention, loss trending, OSHA recordkeeping/reporting, policy tracking, report generation, reserve tracking, risk analysis, safety and loss control, self-insurance comparisons and analysis, workers compensation experience rate modification calculation, browser-based interface, first report of injury and first notice of loss forms, report distribution.

Optional features: bill review, bodily injury assessment, browser-based interface, data import and export, form 1099, fraud detection, funds management, health care facility claims and risk management, high and low-volume claims RMIS,litigation

management, policy management (PABBLO), report distribution, SORTMASTER reports, TPA adjuster.

User support: user groups/meetings, onsite training, telephone assistance available 12 hours a day.

Staff: 68,000 total.

Clients*: 500; 300 in corporate risk management departments, 52 new systems in 2001.

Branch offices: Scottsdale, Ariz.; Southfield, Mich.

2001 revenues: $11,000,000,000 total; 50% software; 50% services.

Officers: Edward Charlton, vp-claims, risk and litigation solutions; Lance Albright, vp/general manager-risk and litigation solutions; Steven Dorn, assistant vp/sales manager.

Contact: info@csc-fs.com.

*Estimated.


Cunningham Lindsey

405 Highway 121 Bypass, Building A, Suite 200,

Lewisville, Texas 75067;

214-488-5139; fax: 214-488-6757

www.cunninghamlindsey.com

Risk management systems since: 1995.

Parent: Fairfax Holdings.

Flex/eFlex

Price: first trial, free to client; every access thereafter, $2,000.

System requirements: Windows, browser.

Online system.

First installation: 1998.

Total installations: 1,200; 550 in corporate risk management departments.

Claims/coverage managed: general liability, workers compensation, property, auto.

Features: check processing/writing, claims administration, charting/graphing, diary, exposure analysis, first report of injury, incident reporting, litigation management, loss development, loss trending, property appraisal, report generation, reserve tracking, safety and loss control.

User support: user groups/meetings, onsite training, telephone assistance available 24 hours a day.

Clients: 350 new systems in 2001.

Branch offices: 35 offices nationwide.

2001 revenues: $35,000,000 total.

Officers: Karen Murphy, president/CEO; Don Guin, executive vp/chief legal officer/corporate secretary; Hari Subramania, senior vp/CFO.


Copyright© 2001, 2002 Business Insurance