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Risk Management:  New Technologies  & Online Services

Spotlight Report December 1, 2003

Vendors A - C

AIG Insurance Services Inc.
American Technical Services Inc.
Aon Corp.
@Global

Blackburn Group Inc.
Brightwork, Inc.
Certificate Management Solutions
Chubb Corp.
Corporate Systems

AIG Insurance Services Inc.

400 Interpace Parkway, Building A, Third Floor,

Parsippany, N.J. 07054;

800-767-2524; fax: 973-402-2895

www.intellirisk.com

Risk management systems since: 1988.

Parent: American International Group Inc.

IntelliRisk NetSource

System requirements: IBM-compatible computer, Windows.

Online system.

Customization optional.

First installation: 1994.

Total installations*: 2,500; 1,800 in corporate risk management departments.

Claims/coverage managed: general liability, workers compensation, property, auto, international casualty, non-occupational disability claims.

Features: allocation of premiums, claims administration, charting/graphing, diary, first report of injury, incident reporting, litigation management, loss development, loss forecasting, loss prevention, loss trending, OSHA recordkeeping/reporting, report generation, reserve tracking, safety and loss control, participation in cost reduction strategies, proactive risk analysis.

User Support: user groups/meetings, onsite training, telephone assistance*, solution development teams, Web-based service to fulfill loss run requests.

Staff: 60 total, 55 professionals.

Clients*: 1,300; 900 in corporate risk management departments, 500 new systems in 2002.

Branch offices: Los Angeles, Santa Ana and San Francisco, Calif.; Atlanta; Chicago; New York; Philadelphia; Dallas; London; Frankfurt, Germany.

Officers: Steven Iler, president; Peter Beyda, chief information officer-DBG claims; Alan Louison, vp-IntelliRisk e-Services/RMIS.

Contact: RMIS Help Center; mishc@aig.com.

*Estimated. **Telephone assistance is available only Monday-Friday, 8:00 a.m. to

8:00 p.m. Eastern Standard Time.


American Technical Services Inc.

180 Alternate 19 N.,

Palm Harbor, Fla. 34683;

800-893-1944; fax: 727-431-0150

www.atsrmis.com

Risk management systems since: 1987.

ATS/RMIS

System requirements: IBM-compatible computer, Windows, Macintosh.

Customization optional.

First installation: 1987.

Total installations*: 3,000; 1,000 in corporate risk management departments.

Claims/coverage managed: general liability, workers compensation, property, auto, cargo, disability, group medical, LongShore and Workers Compensation Act, medical malpractice.

Features: allocation of premiums, certificate issuance, certificate tracking, check processing/writing, claims administration, charting/graphing, diary, exposure analysis, first report of injury, incident reporting, litigation management, loss development, loss forecasting, loss prevention, loss trending, OSHA recordkeeping/reporting, policy tracking, property appraisal, report generation, reserve tracking, risk analysis, safety and loss control, self-insurance comparisons and analysis, workers compensation experience rate modification calculation, document management, EDI, workflow.

Optional features: bill review, medical case management, treatment plans.

User Support: user groups/meetings, onsite training, telephone assistance available 12 hours a day, ASP services, 800 line upport.

Staff: 23 total, 19 professionals.

Clients: 125; 118 in corporate risk management departments, 8 new systems in 2002.

Branch offices: Hayward, Calif.

2002 revenues: 4% hardware; 70% software; 26% services.

Officers: Cheryll Wing, president/CEO; Craig Zivolich, vp.

Contact: Craig Zivolich; sales@atsrmis.com.

System is available both as a Windows version and Web version. *Estimated.


Aon Corp.

Aon Center, 200 E. Randolph St., 14th Floor,

Chicago, Ill. 60601;

800-953-4601; fax: 847-953-5301

www.aon.com/riskmonitor, www.aonsafetylogic.com

Risk management systems since: 1978.

Aon Risk Monitor

Price: $60,000.

System requirements: IBM-compatible computer, Windows.

Online system.

Customization optional.

First installation: 1995.

Total installations: 1,036; 881 in corporate risk management departments.

Claims/coverage managed: general liability, workers compensation, property, auto, aviation, casualty, D&O, E&O, employers liability, marine, professional liability, products liability.

Features: allocation of premiums; claims administration; charting/graphing; diary; exposure analysis; incident reporting; litigation management; loss development; loss forecasting; loss prevention; loss trending; OSHA recordkeeping/reporting; policy tracking; property appraisal; report generation; quotation data fact sheet of coverage perils/terms; reserve tracking; risk analysis; safety and loss control; self-insurance comparisons and analysis; attachment of any type of electronic file; ability to track over 25 user defined data fields; data analysis, consolidation and warehousing; electronic report distribution; expense allocation, multilingual and currency; property value tracking; Web-based application available 365 days a year.

Optional features: interfaces with AonLine Web-based client portal, that improves communicatons through a host of colaborative groupware tools; Aon Market Exchange, Web-based tool that provides secure transmission of submissions and responses between the client, carrier and Aon; Safetylogic, Web-based safety management and risk control solution tool.

User Support: user groups/meetings, onsite training, telephone assistance.

Staff: 100 total.

Clients: 169; 161 in corporate risk management departments, 20 new systems in 2002.

Branch offices: Fresno, Calif.; Atlanta; Glenview, Ill.; New York; Charlotte, N.C.; Dallas; Sydney, Australia; Toronto; London; Rotterdam, Netherlands.

2002 revenues: 20% software; 80% services.

Aon Safetylogic

Price: $7,500 per year minimum.

System requirements: IBM-compatible computer, Windows.

Online system.

Customization optional.

First installation: 1998.

Total installations: 4,900; 2,200 in corporate risk management departments.

Features: charting/graphing; diary; incident reporting; loss prevention; loss trending; OSHA recordkeeping/reporting; report generation; safety and loss control; bulletins; programs; policies; procedures and other electronic documents; management/distribution of alerts; meetings/employee contacts; meeting topics (Spanish and English) and assessment checklists open item/resolution tracking and reporting; resource library of written safety compliance program templates; scheduling, tracking and reporting of assessments/self-inspections and training.

Optional features: data feed/transfer of worker compensation claim data from TPAs/carriers to automate OSHA recordkeeping; integration with Aon's Suite of eSolutions including Aon Risk Monitor; online environmental reporting integrated with client's inventory control system; online training and learning management system for environmental, health, safety and human resource compliance training; online material safety data sheet management.

User Support: onsite training, telephone assistance available 8 hours a day*, online help topics and tutorial.

Staff: 25 total, 10 professionals.

Clients: 100; 75 in corporate risk management departments, 25 new systems in 2002.

Branch offices: 55 cities nationwide.

2002 revenues: 90% software; 10% services.

Officers: Aon Risk Monitor: Mark Stephens, managing director-Aon eSolutions Group, Americas; Ed Monchen, managing

director-Aon eSolutions Group, international; Aon Safetylogic: Bob Newman, managing director; Mary Ann Latko,

director-safety services.

Contact: Aon Risk Monitor: Jim Dickinson, vp-Aon eSolutions sales, 704-343-8661, jim_dickinson@ars.aon.com; Steve

Cloutman, director-sales and marketing, 44-207-882-0974, steve.cloutman@aon.co.uk; Aon Safetylogic: Steve Hirsch,

business development manager, 847-953-5973, steve_hirsch@safetylogic.com.

*Aon Risk Monitor: Support is available Monday–Friday, during normal business hours in the countries utilizing Aon

eSolutions services (Australia, Canada, Europe, United States).


@Global

13949 W. Colfax Ave., Suite 220,

Golden, Colo. 80401;

800-419-4449; fax: 303-232-5199

www.atglobal.com

Risk management systems since: 1996.

Allegro

Price: $5,000 per user.

System requirements: IBM-compatible computer, Windows, Macintosh.

Customization optional.

First installation: 1997.

Total installations*: 20; 5 in corporate risk management departments.

Claims/coverage managed: general liability, workers compensation, property, auto.

Features: check processing/writing, claims administration, diary, first report of injury, incident reporting, litigation management, loss trending, OSHA recordkeeping/reporting, policy tracking, report generation, reserve tracking, care management, client invoicing, EDI utilities, medical bill review.

Optional features: Web-based first notice of injury submission, Web-based report generation.

User Support: onsite training, telephone assistance available 12 hours a day, after hours help desk.

webMBR

Price: $1.25 per medical bill and 25% of PPO savings and 30% for out-of-network savings.

System requirements: IBM-compatible computer, Windows, Macintosh.

Online system.

Customization optional.

First installation: 2002.

Total installations*: 10, 5 in corporate risk management departments.

Claims/coverage managed: workers compensation, auto.

Features: report generation, automatically reprices medical bills in accordance with state fee schedules and rules, national UCR and pharmacy and industry leading PPO networks databases, negotiates out-of-network savings, prints explanation of benefits, management reports, and client billing, provides system support for batch processing, data import and data export requirements.

User Support: onsite training, telephone assistance available 12 hours a day, 24 hour help desk.

webALLEGRO

Price: $5,000 per user.

System requirements: IBM-compatible computer, Windows, Macintosh.

Online system.

Customization optional.

First installation: 2002.

Total installations*: 10; 5 in corporate risk management departments.

Claims/coverage managed: general liability, workers compensation, property, auto.

Features: check processing/writing, claims administration, diary, first report of injury, incident reporting, litigation management, loss trending, OSHA recordkeeping/reporting, policy tracking, report generation, reserve tracking, care management, client invoicing, EDI utilities, medical bill review.

Optional features: Web-based first notice of injury submission, Web-based report generation.

User Support: onsite training, telephone assistance available 12 hours a day, after hours help desk.

Clients*: 20; 5 in corporate risk management departments.

Branch offices: Phoenix; Fort Lauderdale, Fla.; Dallas.

2002 revenues: 65% software; 35% services.

Officers: Steve Graham, president/chief technology officer; Kirk Gillis, COO.

Contact: Kirk Gillis; 800-419-4449, ext. 11; gillis@atglobal.com.

*Estimated.


Blackburn Group Inc.

P.O. Box 52,

Penfield, N.Y. 14526;

585-586-4530; fax: 585-586-7479

www.blackburngroup.com

Risk management systems since: 1985.

RiskPro

Price: $25,000 or monthly user fees.

System requirements: IBM-compatible computer, Windows, Internet browser, virtual private networks.

Online system.

Customization optional.

First installation: 1985.

Total installations: 330; 275 in corporate risk management departments.

Claims/coverage managed: general liability, workers compensation, property, auto, energy, multiline, real estate, utility.

Features: allocation of premiums, certificate tracking, check processing/writing, claims administration, charting/graphing, diary, exposure analysis, first report of injury, incident reporting, litigation management, loss development, loss forecasting, loss prevention, loss trending, OSHA recordkeeping/reporting, policy tracking, property appraisal, report generation, quotation data fact sheet of coverage perils/terms, reserve tracking, risk analysis, safety and loss control, self-insurance comparisons and analysis, workers compensation experience rate modification calculation, complete claim database conversion, energy and utilities (theft of service, line damage) modules, integrated multinational exposure and claim management, online currency conversion.

Optional features: client-specified actuarial systems integration, line damage, theft of service.

User Support: user groups/meetings, onsite training, telephone assistance available 24 hours a day, manuals, tutorials.

Staff: 4 total, 4 professionals.

Clients: 330; 275 in corporate risk management departments, 20 new systems in 2002.

2002 revenues: 10% hardware; 50% software; 40% services.

Contact: Robert J. Blackburn, managing principal.


Brightwork, Inc.

1338 W. Addison St., Suite 1,

Chicago, Ill. 60613;

773-529-0465; fax: 630-604-9729

www.brightworkinc.com, www.aboutalyce.com

Risk management systems since: 2003.

Alyce

Price: $5,000 per user.

System requirements: IBM-compatible computer, Internet browser.

Online system.

Customization optional.

First installation: 2003.

Total installations: 33; 3 in corporate risk management departments.

Claims/coverage managed: general liability, workers compensation, auto.

Features: check processing/writing, claims administration, charting/graphing, diary, first report of injury, incident reporting, litigation management, policy tracking, report generation, reserve tracking, deductible tracking, form letters, notes, state regulatory forms.

Optional features: Internet claim entry, medical bill repricing.

User Support: user groups/meetings, onsite training, telephone assistance available 12 hours a day, e-mail, remote access, Web

forums.

Clients: 8.

Officers: Ted Luekens, president/CEO.

Contact: Peter Schell; peterschell@brightworkinc.com.


Certificate Management Solutions

875 N. Michigan Ave., 18th Floor,

Chicago, Ill. 60611;

800-994-9440; fax: 312-202-6180

www.certificatesolutions.com

Risk management systems since: 1995.

Parent: Near North National Group.

Certificate Management Solutions

System requirements: IBM-compatible computer, Windows, Adobe Acrobat, remote desktop.

Online system.

First installation: 1995.

Claims/coverage managed: general liability, workers compensation, property, auto.

Features: certificate issuance, certificate tracking.

Optional features: import/export capabilities allowing integration with clients' systems.

User Support: onsite training, telephone assistance, online assistance, producer licensed account managers.

Branch offices: Los Angeles, Portland, Ore.

Officers: Tony Swiantek, vp-information technology.

Contact: Leanne Fleck, vp/general manager; Chris Mika, sales specialist, 888-915-4673.


Chubb Corp.

202 Hall's Mill Road, P.O. Box 1650,

Whitehouse Station, N.J. 08889-1650;

800-715-7475; fax: 908-572-4380

www.chubb.com

Risk management systems since: 1994.

Chubb RMIS Suite of Products

Price: up to $22,000.

System requirements: IBM-compatible computer, Windows.

Online system.

Customization optional.

First installation: 1994.

Total installations: 5,403; 2,700 in corporate risk management departments.

Claims/coverage managed: general liability, workers compensation, property, auto, boiler and machinery, inland marine, ocean cargo.

Features: allocation of premiums, charting/graphing, diary, exposure analysis, litigation management, loss development, loss forecasting, loss prevention, loss trending, policy tracking, report generation, reserve tracking, risk analysis, safety and loss control, alerts and triggers, customized location/corporate structures, data mining, deductible reimbursement tracking, location maintenance facility, split security access within account.

Optional features: data conversion and consolidation services.

User Support: user groups/meetings, onsite training, telephone assistance available 9 hours a day, refresher training, tool customization, Webcasting.

Staff: 24 total, 24 professionals.

Clients:  4,517; 2,258 in corporate risk management departments, 455 new systems in 2002.

Branch offices: 55 office nationwide, Canada and Puerto Rico.

Officers: Craig Padover, assistant vp-large account services; Richard Kaiser, assistant vp-business services manager; Jodie Lovas, RMIS team manager.

Contact: RMIS support; rmi-support@chubb.com.


Corporate Systems Inc.

1200 Corproate Systems Center,

Amarillo, Texas 79102;

800-927-3343; fax: 806-376-4077

www.csedge.com

Risk management systems since: 1967.

CS Risk Management Information Systems

Price: $2,700 per user.

System requirements: IBM-compatible computer, Windows.

Online system.

Customization optional.

First installation: 1967.

Total installations*: 500; 400 in corporate risk management departments.

Claims/coverage managed: general liability, workers compensation, property, auto.

Features: allocation of premiums, check processing/writing, claims administration, charting/graphing, diary, exposure analysis, first  report of injury, incident reporting, litigation management, loss development, loss forecasting, loss trending, OSHA recordkeeping/reporting, policy tracking, report generation, reserve tracking, risk analysis, safety and loss control, self-insurance comparisons and analysis, data conversion and consolidation.

Optional features: CS ClaimsPro delivers check processing, claim, reporting and electronic document handling, claims administration, report of injuries creation and reporting, diary, litigation tracking, reserves and policy tracking. Current development enhancements to CS Risk Management Information Systems solutions include dashboard reporting, scorecard reporting and portal integration and access.

User Support: user groups/meetings, onsite training, telephone assistance available 12 hours a day, online help, online lookup and user documentation.

Staff: 500 total, 350 professionals.

Clients: 92; 77 in corporate risk management departments, 18 new systems in 2002.

Branch offices: Lisle, Ill.

2002 revenues: $50,000,000 total; $11,000,000 from risk management information systems; 85% software; 15% services.

Officers: Johnny Mize, president/CEO; Susan Case, vp-industry transformation; John Champlin, vp-customer service/COO.

Contact: Don Bybee, vp-sales; info@csedge.com.

*Estimated.


Copyright© 2003 Business Insurance