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Spotlight Report December 1, 2003
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Vendors A - C
AIG Insurance Services Inc.
400 Interpace Parkway, Building A,
Third Floor,
Parsippany, N.J. 07054;
800-767-2524; fax: 973-402-2895
www.intellirisk.com
Risk management systems since: 1988.
Parent:
American International Group Inc.
IntelliRisk NetSource
System requirements: IBM-compatible computer, Windows.
Online system.
Customization optional.
First installation: 1994.
Total installations*: 2,500; 1,800 in corporate risk management departments.
Claims/coverage managed: general liability, workers compensation, property, auto,
international casualty, non-occupational disability claims.
Features: allocation
of premiums, claims administration, charting/graphing, diary, first report of injury,
incident reporting, litigation management, loss development, loss forecasting, loss
prevention, loss trending, OSHA recordkeeping/reporting, report generation, reserve
tracking, safety and loss control, participation in cost reduction strategies, proactive
risk analysis.
User Support: user groups/meetings, onsite training, telephone
assistance*, solution development teams, Web-based service to fulfill loss run requests.
Staff: 60
total, 55 professionals.
Clients*: 1,300;
900 in corporate risk management departments, 500 new systems in 2002.
Branch offices: Los Angeles, Santa Ana and San Francisco, Calif.; Atlanta;
Chicago; New York; Philadelphia; Dallas; London; Frankfurt, Germany.
Officers: Steven
Iler, president; Peter Beyda, chief information officer-DBG claims; Alan Louison,
vp-IntelliRisk e-Services/RMIS.
Contact: RMIS
Help Center; mishc@aig.com.
*Estimated. **Telephone assistance is available only
Monday-Friday, 8:00 a.m. to
8:00 p.m. Eastern Standard Time.
American Technical Services Inc.
180 Alternate 19 N.,
Palm Harbor, Fla. 34683;
800-893-1944; fax: 727-431-0150
www.atsrmis.com
Risk management systems since: 1987.
ATS/RMIS
System requirements: IBM-compatible computer, Windows, Macintosh.
Customization optional.
First installation: 1987.
Total installations*: 3,000; 1,000 in corporate risk management departments.
Claims/coverage managed: general liability, workers compensation, property, auto,
cargo, disability, group medical, LongShore and Workers Compensation Act, medical
malpractice.
Features: allocation
of premiums, certificate issuance, certificate tracking, check processing/writing, claims
administration, charting/graphing, diary, exposure analysis, first report of injury,
incident reporting, litigation management, loss development, loss forecasting, loss
prevention, loss trending, OSHA recordkeeping/reporting, policy tracking, property
appraisal, report generation, reserve tracking, risk analysis, safety and loss control,
self-insurance comparisons and analysis, workers compensation experience rate modification
calculation, document management, EDI, workflow.
Optional features: bill review, medical case management, treatment plans.
User Support: user groups/meetings, onsite training, telephone assistance
available 12 hours a day, ASP services, 800 line upport.
Staff: 23
total, 19 professionals.
Clients: 125;
118 in corporate risk management departments, 8 new systems in 2002.
Branch offices: Hayward, Calif.
2002 revenues: 4% hardware; 70% software; 26% services.
Officers: Cheryll
Wing, president/CEO; Craig Zivolich, vp.
Contact: Craig
Zivolich; sales@atsrmis.com.
System is available both as a Windows version and Web
version. *Estimated.
Aon Corp.
Aon Center, 200 E. Randolph St.,
14th Floor,
Chicago, Ill. 60601;
800-953-4601; fax: 847-953-5301
www.aon.com/riskmonitor, www.aonsafetylogic.com
Risk management systems since: 1978.
Aon Risk Monitor
Price: $60,000.
System requirements: IBM-compatible computer, Windows.
Online system.
Customization optional.
First installation: 1995.
Total installations: 1,036; 881 in corporate risk management departments.
Claims/coverage managed: general liability, workers compensation, property, auto,
aviation, casualty, D&O, E&O, employers liability, marine, professional liability,
products liability.
Features: allocation
of premiums; claims administration; charting/graphing; diary; exposure analysis; incident
reporting; litigation management; loss development; loss forecasting; loss prevention;
loss trending; OSHA recordkeeping/reporting; policy tracking; property appraisal; report
generation; quotation data fact sheet of coverage perils/terms; reserve tracking; risk
analysis; safety and loss control; self-insurance comparisons and analysis; attachment of
any type of electronic file; ability to track over 25 user defined data fields; data
analysis, consolidation and warehousing; electronic report distribution; expense
allocation, multilingual and currency; property value tracking; Web-based application
available 365 days a year.
Optional features: interfaces with AonLine Web-based client portal, that
improves communicatons through a host of colaborative groupware tools; Aon Market
Exchange, Web-based tool that provides secure transmission of submissions and responses
between the client, carrier and Aon; Safetylogic, Web-based safety management and risk
control solution tool.
User Support: user groups/meetings, onsite training, telephone assistance.
Staff: 100
total.
Clients: 169;
161 in corporate risk management departments, 20 new systems in 2002.
Branch offices: Fresno, Calif.; Atlanta; Glenview, Ill.; New York;
Charlotte, N.C.; Dallas; Sydney, Australia; Toronto; London; Rotterdam, Netherlands.
2002 revenues: 20% software; 80% services.
Aon
Safetylogic
Price: $7,500
per year minimum.
System requirements: IBM-compatible computer, Windows.
Online system.
Customization optional.
First installation: 1998.
Total installations: 4,900; 2,200 in corporate risk management departments.
Features:
charting/graphing; diary; incident reporting; loss prevention; loss trending; OSHA
recordkeeping/reporting; report generation; safety and loss control; bulletins; programs;
policies; procedures and other electronic documents; management/distribution of alerts;
meetings/employee contacts; meeting topics (Spanish and English) and assessment checklists
open item/resolution tracking and reporting; resource library of written safety compliance
program templates; scheduling, tracking and reporting of assessments/self-inspections and
training.
Optional features: data feed/transfer of worker compensation claim data from
TPAs/carriers to automate OSHA recordkeeping; integration with Aon's Suite of eSolutions
including Aon Risk Monitor; online environmental reporting integrated with client's
inventory control system; online training and learning management system for
environmental, health, safety and human resource compliance training; online material
safety data sheet management.
User Support: onsite training, telephone assistance available 8 hours a
day*, online help topics and tutorial.
Staff: 25
total, 10 professionals.
Clients: 100;
75 in corporate risk management departments, 25 new systems in 2002.
Branch offices: 55 cities nationwide.
2002 revenues: 90% software; 10% services.
Officers: Aon
Risk Monitor: Mark Stephens, managing director-Aon eSolutions Group, Americas; Ed Monchen,
managing
director-Aon eSolutions Group,
international; Aon Safetylogic: Bob Newman, managing director; Mary Ann Latko,
director-safety services.
Contact: Aon
Risk Monitor: Jim Dickinson, vp-Aon eSolutions sales, 704-343-8661,
jim_dickinson@ars.aon.com; Steve
Cloutman, director-sales and
marketing, 44-207-882-0974, steve.cloutman@aon.co.uk; Aon Safetylogic: Steve Hirsch,
business development manager,
847-953-5973, steve_hirsch@safetylogic.com.
*Aon Risk Monitor: Support is available
MondayFriday, during normal business hours in the countries utilizing Aon
eSolutions services (Australia, Canada, Europe, United
States).
@Global
13949 W. Colfax Ave., Suite 220,
Golden, Colo. 80401;
800-419-4449; fax: 303-232-5199
www.atglobal.com
Risk management systems since: 1996.
Allegro
Price: $5,000
per user.
System requirements: IBM-compatible computer, Windows, Macintosh.
Customization optional.
First installation: 1997.
Total installations*: 20; 5 in corporate risk management departments.
Claims/coverage managed: general liability, workers compensation, property, auto.
Features: check
processing/writing, claims administration, diary, first report of injury, incident
reporting, litigation management, loss trending, OSHA recordkeeping/reporting, policy
tracking, report generation, reserve tracking, care management, client invoicing, EDI
utilities, medical bill review.
Optional features: Web-based first notice of injury submission, Web-based
report generation.
User Support: onsite training, telephone assistance available 12 hours a
day, after hours help desk.
webMBR
Price:
$1.25 per medical bill and 25% of PPO savings and 30% for out-of-network savings.
System requirements: IBM-compatible computer, Windows, Macintosh.
Online system.
Customization optional.
First installation: 2002.
Total installations*: 10, 5 in corporate risk management departments.
Claims/coverage managed: workers compensation, auto.
Features: report
generation, automatically reprices medical bills in accordance with state fee schedules
and rules, national UCR and pharmacy and industry leading PPO networks databases,
negotiates out-of-network savings, prints explanation of benefits, management reports, and
client billing, provides system support for batch processing, data import and data export
requirements.
User Support: onsite training,
telephone assistance available 12 hours a day, 24 hour help desk.
webALLEGRO
Price:
$5,000 per user.
System requirements: IBM-compatible computer, Windows, Macintosh.
Online system.
Customization optional.
First installation: 2002.
Total installations*: 10; 5 in corporate risk management departments.
Claims/coverage managed: general liability, workers compensation, property, auto.
Features: check
processing/writing, claims administration, diary, first report of injury, incident
reporting, litigation management, loss trending, OSHA recordkeeping/reporting, policy
tracking, report generation, reserve tracking, care management, client invoicing, EDI
utilities, medical bill review.
Optional features: Web-based first notice of injury submission, Web-based
report generation.
User Support: onsite training, telephone assistance available 12 hours a
day, after hours help desk.
Clients*: 20;
5 in corporate risk management departments.
Branch offices: Phoenix; Fort Lauderdale, Fla.; Dallas.
2002 revenues: 65% software; 35% services.
Officers: Steve
Graham, president/chief technology officer; Kirk Gillis, COO.
Contact: Kirk
Gillis; 800-419-4449, ext. 11; gillis@atglobal.com.
*Estimated.
Blackburn Group Inc.
P.O. Box 52,
Penfield, N.Y. 14526;
585-586-4530; fax: 585-586-7479
www.blackburngroup.com
Risk management systems since: 1985.
RiskPro
Price:
$25,000 or monthly user fees.
System requirements: IBM-compatible computer, Windows, Internet browser, virtual
private networks.
Online system.
Customization optional.
First installation: 1985.
Total installations: 330; 275 in corporate risk management departments.
Claims/coverage managed: general liability, workers compensation, property, auto,
energy, multiline, real estate, utility.
Features: allocation
of premiums, certificate tracking, check processing/writing, claims administration,
charting/graphing, diary, exposure analysis, first report of injury, incident reporting,
litigation management, loss development, loss forecasting, loss prevention, loss trending,
OSHA recordkeeping/reporting, policy tracking, property appraisal, report generation,
quotation data fact sheet of coverage perils/terms, reserve tracking, risk analysis,
safety and loss control, self-insurance comparisons and analysis, workers compensation
experience rate modification calculation, complete claim database conversion, energy and
utilities (theft of service, line damage) modules, integrated multinational exposure and
claim management, online currency conversion.
Optional features: client-specified actuarial systems integration, line damage,
theft of service.
User Support: user groups/meetings, onsite training, telephone assistance
available 24 hours a day, manuals, tutorials.
Staff: 4
total, 4 professionals.
Clients: 330;
275 in corporate risk management departments, 20 new systems in 2002.
2002 revenues: 10% hardware; 50% software; 40% services.
Contact: Robert
J. Blackburn, managing principal.
Brightwork, Inc.
1338 W. Addison St., Suite 1,
Chicago, Ill. 60613;
773-529-0465; fax: 630-604-9729
www.brightworkinc.com, www.aboutalyce.com
Risk management systems since: 2003.
Alyce
Price:
$5,000 per user.
System requirements: IBM-compatible computer, Internet browser.
Online system.
Customization optional.
First installation: 2003.
Total installations: 33; 3 in corporate risk management departments.
Claims/coverage managed: general liability, workers compensation, auto.
Features: check
processing/writing, claims administration, charting/graphing, diary, first report of
injury, incident reporting, litigation management, policy tracking, report generation,
reserve tracking, deductible tracking, form letters, notes, state regulatory forms.
Optional features: Internet claim entry, medical bill repricing.
User Support: user groups/meetings, onsite training, telephone assistance
available 12 hours a day, e-mail, remote access, Web
forums.
Clients: 8.
Officers: Ted
Luekens, president/CEO.
Contact: Peter
Schell; peterschell@brightworkinc.com.
Certificate Management
Solutions
875 N. Michigan
Ave., 18th Floor,
Chicago, Ill. 60611;
800-994-9440; fax:
312-202-6180
www.certificatesolutions.com
Risk management systems since: 1995.
Parent:
Near North National Group.
Certificate Management Solutions
System requirements: IBM-compatible computer, Windows, Adobe Acrobat, remote
desktop.
Online system.
First installation: 1995.
Claims/coverage managed: general liability, workers compensation, property, auto.
Features: certificate
issuance, certificate tracking.
Optional features: import/export capabilities allowing integration with
clients' systems.
User Support: onsite training, telephone assistance, online assistance,
producer licensed account managers.
Branch offices: Los Angeles, Portland, Ore.
Officers: Tony
Swiantek, vp-information technology.
Contact: Leanne
Fleck, vp/general manager; Chris Mika, sales specialist, 888-915-4673.
Chubb Corp.
202 Hall's Mill Road, P.O. Box
1650,
Whitehouse Station, N.J.
08889-1650;
800-715-7475; fax: 908-572-4380
www.chubb.com
Risk management systems since: 1994.
Chubb RMIS Suite of Products
Price: up
to $22,000.
System requirements: IBM-compatible computer, Windows.
Online system.
Customization optional.
First installation: 1994.
Total installations: 5,403; 2,700 in corporate risk management departments.
Claims/coverage managed: general liability, workers compensation, property, auto,
boiler and machinery, inland marine, ocean cargo.
Features: allocation
of premiums, charting/graphing, diary, exposure analysis, litigation management, loss
development, loss forecasting, loss prevention, loss trending, policy tracking, report
generation, reserve tracking, risk analysis, safety and loss control, alerts and triggers,
customized location/corporate structures, data mining, deductible reimbursement tracking,
location maintenance facility, split security access within account.
Optional features: data conversion and consolidation services.
User Support: user groups/meetings, onsite training, telephone assistance
available 9 hours a day, refresher training, tool customization, Webcasting.
Staff: 24
total, 24 professionals.
Clients: 4,517; 2,258 in corporate risk management departments, 455
new systems in 2002.
Branch offices: 55 office nationwide, Canada and Puerto Rico.
Officers: Craig
Padover, assistant vp-large account services; Richard Kaiser, assistant vp-business
services manager; Jodie Lovas, RMIS team manager.
Contact: RMIS
support; rmi-support@chubb.com.
C orporate Systems Inc.
1200 Corproate Systems Center,
Amarillo, Texas 79102;
800-927-3343; fax: 806-376-4077
www.csedge.com
Risk management systems since: 1967.
CS Risk Management Information Systems
Price:
$2,700 per user.
System requirements: IBM-compatible computer, Windows.
Online system.
Customization optional.
First installation: 1967.
Total installations*: 500; 400 in corporate risk management departments.
Claims/coverage managed: general liability, workers compensation, property, auto.
Features: allocation
of premiums, check processing/writing, claims administration, charting/graphing, diary,
exposure analysis, first report of injury,
incident reporting, litigation management, loss development, loss forecasting, loss
trending, OSHA recordkeeping/reporting, policy tracking, report generation, reserve
tracking, risk analysis, safety and loss control, self-insurance comparisons and analysis,
data conversion and consolidation.
Optional features: CS ClaimsPro delivers check processing, claim, reporting and
electronic document handling, claims administration, report of injuries creation and
reporting, diary, litigation tracking, reserves and policy tracking. Current development
enhancements to CS Risk Management Information Systems solutions include dashboard
reporting, scorecard reporting and portal integration and access.
User Support: user groups/meetings, onsite training, telephone assistance
available 12 hours a day, online help, online lookup and user documentation.
Staff: 500
total, 350 professionals.
Clients: 92;
77 in corporate risk management departments, 18 new systems in 2002.
Branch offices: Lisle, Ill.
2002 revenues: $50,000,000 total; $11,000,000 from risk management
information systems; 85% software; 15% services.
Officers: Johnny
Mize, president/CEO; Susan Case, vp-industry transformation; John Champlin, vp-customer
service/COO.
Contact: Don
Bybee, vp-sales; info@csedge.com.
*Estimated.
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Insurance
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