500 W. Monroe St.,

Chicago, Ill. 60661-3630;

312-627-6000; fax: 312-627-6590

www.starsinfo.com, www.marsh.com

Risk management systems since: 1990.

Parent: Marsh & McLennan Cos. Inc.

STARS Professional Edition

Price: $75,000.

System requirements: IBM-compatible computer, Windows.

Online system.

Customization optional.

First installation: 1990.

Total installations: 12,500; 11,900 in corporate risk management departments.

Claims/coverage managed: general liability, workers compensation, property, auto, aviation, business interruption, D&O, E&O, employers liability, hospital, incident tracking, marine, professional liability, products liability.

Features: allocation of premiums, certificate issuance, certificate tracking, check processing/writing, claims administration, charting/graphing, diary, exposure analysis, first report of injury, incident reporting, litigation management, loss development, loss forecasting, loss prevention, loss trending, OSHA recordkeeping/reporting, policy tracking, property appraisal, report generation, quotation data fact sheet of coverage perils/terms, reserve tracking, risk analysis, safety and loss control, self-insurance comparisons and analysis, workers compensation experience rate modification calculation, accounts payable interface, actuarial analysis, adjuster change utility, audit trail, auto reserve setting, customer specific interfaces, data conversion services, data import and export facilities, data updates from TPAs, insurance companies and other data sources, data warehousing, document management, e-mail and correspondence generation, employee data import, HR interface, indemnity benefits calculator, Internet connectivity, lost time tracking, object linking/embedding, outsourcing solutions, premium allocations, scanning functionality, statistical reporting, 1099 form reporting, third-party interfaces, third-party medical bill review interfaces, workflow management and automation, Web browser-based interface.

Optional features: absence management, client specific customization, fleet management, mass tort claims management, matter management, property value and loss control data collection, policy management, recommendation management, system integration.

User Support: user groups/meetings, onsite training, telephone assistance available 15 hours a day, STARS ASP support 24 hours, 7 days a week.

Clients: 751; 751 in corporate risk management departments, 111 new systems in 2002.

STARS Standard Edition

Price: $5,000.

System requirements: IBM-compatible computer, Windows.

Online system.

Customization optional.

First installation: 2002.

Total installations: 55; 55 in corporate risk management departments.

Claims/coverage managed: general liability, workers compensation, property, auto, product liability.

Features: claims administration, charting/graphing, diary, loss development, loss forecasting, loss prevention, loss trending, OSHA recordkeeping/reporting, report generation, reserve tracking, risk analysis, safety and loss control, self-insurance comparisons and analysis, data conversion services, data import and export facilities, data updates from TPAs, insurance companies and other data sources, data warehousing, Internet connectivity, Web-based interface.

User Support: telephone assistance available 12 hours a day, STARS ASP support 24 hours a day, 7 days a week.

Staff: 265 total, 225 professionals.

Clients: 25; 25 in corporate risk management departments, 25 new systems in 2002.

Branch offices: Los Angeles; Denver; Norwalk, Conn.; Atlanta; Detroit; New York; Cleveland; Philadelphia; Pittsburgh; Cleveland; Nashville, Tenn.; Dallas; Sydney, Australia; Toronto; London; Paris; Frankfurt, Germany; Milan, Italy; Johannesburg, South Africa.

2002 revenues: 35% software; 65% services.

Officers: Robert G. Petrie III, practice manager-Marsh Risk Technologies; Jeffrey R. Markowitz, Patrick J. O'Neill, managing directors/co-managers-STARS.

Contact: William Diaz, U.S. sales manager; 312-627-6809.