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CertainCert L.L.C.

150 E. Wilson Bridge Road, Suite 300, Worthington, Ohio 43085; 614-781-0954; fax: 614-781-0789

Risk management systems since: 1995.

Software products:

CertainCert.

System requirements: IBM-compatible PC system; operates in Windows, including Windows 95, NT.

Customization optional.

First installation: 1996.

Total installations: 100; all in corporate risk management departments.

Claims/coverages managed: General liability, property, casualty, workers comp, auto, marine.

Features: Assists in managing and issuing certificates of insurance. Optional modules include incoming certificate management, outgoing certificate issuance and combination package.

User support: Onsite training, telephone assistance 10 hours per day, e-mail support, Web site support.

Staff: 6 total, all professionals.

1997 revenues: Of revenues, 80% from software sales, 20% from software services.

Officers: Jim Smith, president; Wesley A. Herczeg, vp.

Contact: Wesley A. Herczeg.

CommCore Consulting Group

888 17th St. N.W., Suite 1200, Washington, D.C. 20006;

800-659-4177 or 202-659- 4177; fax: 202-331-0679

Risk management systems since: 1995.

Software products:

Crisis Plan wRiter (CPR).

Price: $1,200.

System requirements: IBM-compatible/network compatible PC system; operates in Windows.

Customization optional.

First installation: 1995.

Total installations: 100.

Claims/coverages managed: External/internal communications.

Features: Crisis plan creation, including issue identification, forms, crisis manuals and crisis plan creation.

User support: Onsite training, telephone assistance 24 hours per day*.

Officers: Andrew D. Gilman, president.

Contact: Emily Cohen, 212-213-7603.

* Included in system price.

Control Software Group Inc.

5918 Sharon Woods Blvd., Suite 230, Columbus, Ohio 43229; 800-336-7475; fax: 614-882-5570

Risk management systems since: 1986.

Software products:

Risk-Control Plus.

Price: $595.

System requirements: IBM-compatible PC system; operates in DOS, Windows.

Customization optional.

First installation: 1988.

Total installations: 208.

Claims/coverages managed: Multiple database to track various exposures.

Features: Safety management software tracks risk exposures and customizes databases for exposures tracked; user-defined custom reports; management, statistical and budget reports; OSHA 200 Log and 101 reports; data transfer between systems. Optional modules include workers comp first report of injury.

User support: Onsite training, telephone assistance*.

Staff: Six total, four professionals.

Contact: John P. Nipps, president.

* Free for first 90 days.

Corporate Systems Inc.

1200 Corporate Systems Center, Amarillo, Texas 79102;

806-376-4223; fax: 806- 376-4077

Risk management systems since: 1967.

Software products:

CS Knowledge.

System requirements: IBM-compatible PC system; operates in Windows. Online system.

Customization optional.

Claims/coverages managed: General liability, property, casualty, workers comp, auto.

Features: Claims and bill repricing application, including querying, reporting and drill analysis; integration of data from multiple data sources; graphical representations of data; multi-dimensional analysis; saves files with HTML extensions.

CS Knowledge Net.

System requirements: IBM-compatible PC system; operates in Windows; browser: Netscape 4.3 or higher or Internet Explorer 4.0 or higher.

First installation: 1998.

Claims/coverages managed: General liability, property, casualty, workers comp, auto.

Features: Browser-based, drag and drop analytical tool; tracks user access, query time, size of result sets returned; files saved with HTML extensions; security to protect transferred data.

CS + Managed Care.

System requirements: IBM-compatible PC system; operates in Windows. Mainframe utilizing both text and browser-based presentation. Online system.

Customization optional.

First installation: 1989.

Claims/coverages managed: General liability, property, casualty, workers comp, auto.

Features: Analysis of the quality, quantity, necessity and cost of medical service; adjudicates physician, hospital, pharmacy, and anesthesia bills for workers compensation and auto claims; automated application of appropriate state fee schedules; EDI compliant for state reporting; supports transmission of medical bills for integration with managed care, PPO and claims payment systems.

CS TeleClaim.

System requirements: IBM-compatible PC system; operates in Windows. Macintosh. Mainframe with utilizing both text and browser-based presentation. Online system.

Customization optional.

First installation: 1984.

Claims/coverages managed: General liability, property, casualty, workers comp, auto, crime.

Features: Capture information for various types of loss reporting, biligual operator service; state form production for all states; custom report production for property, liability, and crime claims; customer-specific account design; user defined questions and codes; employee and vehicle demographic interface capabilities; single-point reporting and catastrophic loss protocols. Optional modules include interface with employee census and location coding database.

Claims Administration System.

System requirements: IBM-compatible PC system; operates in Windows. Mainframe utilizing both text and browser-based presentation. Online system.

Customization optional.

Claims/coverages managed: General liability, property, casualty, workers comp, auto.

Features: Administers and tracks claims for property/casualty lines including workers comp, auto liability, general liability and crime; graphical user interface.

Disability Claims Management System.

System requirements: IBM-compatible PC system; operates in Windows. Mainframe with both text and browser-based presentation. Online system.

Customization optional.

Claims/coverages managed: General liability, property, casualty, workers comp, auto.

Features: Data driven system to track all non work-related injuries; benefit cost-containment solutions; short- and long-term disability administration in conjunction with workers compensation; allows offsets, pre-tax adjustements, after-tax adjustments; calculation of federal and state taxes; online tax reporting.

PRISM for Windows.

System requirements: IBM-compatible PC system; operates in Windows. Mainframe AS/400.

Customization optional.

First installation: 1998.

Claims/coverages managed: General liability, property, casualty, workers comp, auto.

Features: Claims administration and tracking; custom-defined criteria, such as coverage, location, cost center hierarchy structures, nature of injury, body- part-injured codes; check processing; notes; diary; claim file management; vocational rehabilitation tracking; word processing; interface; policy management.

TeleClaim Net.

System requirements: IBM-compatible PC system; operates in Windows; browser: Netscape 4.0 or higher, Internet Explorer 4.0 or higher.

First installation: 1998.

Claims/coverages managed: General liability, property, casualty, workers comp, auto, crime.

Features: Graphical user interface application forInternet or intranet reporting of casualty losses.

User support: User groups/meetings, onsite training, telephone assistance eight hours per day*.

Staff: 450 total, 225 professionals.

Clients: 275 total.

Branch offices: Lisle, Ill.

1997 revenues: $42,600,000 total. $42,600,000 from risk management information systems sales and service, 100% from software sales.

Officers: Johnny Mize, president/CEO; John Champlin, vp/COO; Michael Unruh, vp/CFO; Marc Sollosy, vp/chief information officer.

Contact: Carolena Cogdill, marketing manager, 806-377-3554.

Crawford Risk Sciences Group (RSG)

1900 E. Golf Road, Suite 700, Schaumburg, Ill. 60173; 847-619-2525; fax: 847- 619-0534

Risk management systems since: 1978.

Parent: Crawford & Co.

Software products:

ParaRisk.

Price: $75,000.

System requirements: IBM-compatible PC system; operates in Windows.

Customization optional.

First installation: 1994.

Total installations: 39; all in corporate risk management departments.

Claims/coverages managed: General liability, property, casualty, workers comp, auto; all other lines of coverage accommodated.

Features: Claims administration, incident tracking, pre-claim and first report of injury, reserving, check writing, diary, notes and statements, multi-currency option, word processing and spreadsheets, standard reports and graphs, ad hoc reporting, multientity location structure, data consolidation and integrity checking, data query tool. Optional modules include property and asset valuations, inspection tracking, certificates of insurance, 800 numbercall intake.

Clients: 39 total, all corporate risk management departments. Sold systems to four clients in 1997.

Branch offices: San Francisco; Atlanta; Chicago; Mahwah, N.J.

Sigma for Windows.

Price: $50,000.

System requirements: IBM-compatible PC system; operates in Windows. Online system.

Customization optional.

First installation: 1978.

Total installations: 295; all in corporate risk management departments.

Claims/coverages managed: General liability, property, casualty, workers comp, auto; all other lines of coverage accommodated.

Features: Claims tracking, database query, adjuster notes, diary, Microsoft Excel interface, risk analysis, loss development, loss triangles, loss control and safety reporting, financial summaries, ad hoc reporting, period-to-period comparisons, exposure-based reporting, claim entry/editing, flexible location structure, data consolidation and validity checking. Optional modules include cost of risk/premium allocation, loss forecasting, report packaging and distribution, customized applications, data interfaces.

User support: User groups/meetings*, onsite training*, telephone assistance eight hours per day*.

Clients: 295 total, all corporate risk management departments. Sold systems to 22 clients in 1997.

Branch offices: San Francisco; Atlanta; Chicago; Mahwah, N.J.; Dallas.

1997 revenues: $17 million total. $17 million from risk management information systems sales and service, 10% from software sales, 90% from software services.

Officers: Michael Saladino, managing director/senior vp.

Contact: Kenneth C. Ancona.

* Included in system price.

Dorn Technology Group Inc.

38705 Seven Mile Road, Suite 450, Livonia, Mich. 48075; 734-462-5800; fax: 734- 462-5807

Risk management systems since: 1984.

Software products:

RiskMaster/World.

Price: $50,000.

System requirements: IBM-compatible PC system; operates in Windows, NT server. Online system.

Customization optional.

First installation: 1984.

Claims/coverages managed: General liability, property, casualty, workers comp, auto.

Features: Claims management; productivity management; adjuster/case management; funds management; data analysis/custom reporting; administrative tracking; policy management; litigation management; exposure management. Optional modules include general claims; sortmaster/WIN; data director system; payment processing; vehicle accident; administrative tracking; workers compensation; event/incident; bill review system; data validation system.

User support: User groups/meetings*, onsite training*, telephone assistance 12.5 hours per day*, online support 24 hours per day*.

Staff: 46 total, 32 professionals.

Clients: 400 total. Sold systems to 82 clients in 1997.

Branch offices: Scottsdale, Ariz.; Tampa, Fla.; Livonia, Mich.

1997 revenues: $8.4 million total. $8.4 million from risk management information systems sales and service, 50% from software sales, 50% from software services.

Officers: Mark E. Dorn, president.

Contact: Ron Peterson.

* Included in system price.