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GAB Robbins North America Inc.

9 Campus Drive, Suite 7, P.O. Box 316, Parsippany, N.J. 07054-0316; 888-888- 2422; fax: 973-993-3595

Risk management systems since: 1988.

Parent: SGS, Societe Generale de Surveillance.

Software products:

ClienTell.

Price: Silver: $3,500 annual fee/$500 one-time set up fee; Gold: $5,500 annual fee/$1,000 one-time set up fee; Platinum: $8,500 annual fee/$1,000 one-time set up fee.

System requirements: IBM-compatible PC system; Online system (ClienTell Silver).

Customization optional.

First installation: 1995.

Total installations: 163.

Claims/coverages managed: General liability, property, casualty, workers comp, auto.

Features: Available in three versions. ClienTell Silver: on-line claims administration and management, access to claims information including reserving, payments, financial history, adjuster notes, claimant data, monitoring on a claim-by-claim basis, reviewing and modifying non-financial information, e-mail, diary notes. ClienTell Gold: includes the Silver features as well as view claims data and accessing standard local reporting, running custimized intellegence reports with user-defined criteria, local database connection for new claims and modifications, review and analyze results on-screen. ClienTell Platinum: includes silver and gold features as well as ad hoc reporting and data exporting using Microsoft Access or a Windows-compliant report writer, customized loss analysis reports, user-controlled data exporting of claims data and integration capability into spreadsheets or other customer database, month-end point-in-time analysis. Optional modules include assistance in development of ad hoc reports, localized data consolidation, specialized information processing.

User support: User groups/meetings*, onsite training, telephone assistance 8.5 hours per day*, 24-hour paging service, e-mail via Internet.

Staff: 18 total.

Clients: 112 total.

Branch offices: Parsippany, N.J.

1997 revenues: $1.5 million from risk management information systems sales and service, 75% from software sales, 25% from software services.

Officers: David W.J. McGirr, president/CEO; Al Shahade, vice chairman; David R. Brown, vp-new business development/sales; Rebecca West, vp-client services operations; Paula Maguire, vp-eastern region; Gary Munsterman, vp-western region.

Contact: Jay Lehotay, project leader, 973-993-3463.

* Included in system price.

Gallagher Bassett Services Inc.

The Gallagher Centre, 2 Pierce Place, Itasca, Ill. 60143; 630-773-3800; fax: 630-285-4000

www.gallagherbassett.com

Risk management systems since: 1962.

Parent: Arthur J. Gallagher & Co.

Software products:

RISX-FACS.

System requirements: IBM-compatible PC system; operates in Windows. Online system.

Customization optional.

First installation: 1983.

Total installations: 1,226; 17 in corporate risk management departments.

Claims/coverages managed: General liability, property, casualty, workers comp, auto.

Features: Claims administration; loss forecasting and trending; reserve tracking (MIRA); loss trending; incident reporting; check processing; diary; litigation management; claim notes; claim payment; recoveries tracking; reports: summary loss reports, loss & claim experience reports, specific excess, activity summary, claim activity report, claim register, accident loss analysis report, claim loss analysis report. Optional modules include RISX-FACS for Windows.

RISX-FACS for Windows.

System requirements: IBM-compatible PC system; operates in Windows, Windows NT. Online system.

First installation: 1996.

Total installations: 234.

Claims/coverages managed: General liability, property, casualty, workers comp, auto.

Features: Inquiries including, total payments, recoveries, reserves and expenses by category; type, source, nature, part of body; handling adjuster; listing of check payments; history of changes in total reserves; reported data; accident date and time; location and description of loss; client location and who the claim has been assigned to; claim notes; SELEX-FACS; build-a-record. Optional modules include GB mail and other mail systems using the X400 Gateway.

User support: Onsite training*, telephone assistance 24 hours per day*, manuals*,

Staff: 112 total, 105 professionals.

Clients: 1,144 total. Sold systems to 13 clients in 1997.

1997 revenues: $126 million total. $9,169,000 from risk management information systems sales and service.

Officers: Peter Durkalski, president; Jack Campbell, chairman; Wally Gawaluch, Richard McKenna, executive vps; Emil Bravo, senior vp.

Contact: Emil Bravo.

* Included in system price.

GenSource Corp.

25572 Ave. Stanford, Valencia, Calif. 91355-1102; 805-294-1300;

fax: 805-294-1310

Risk management systems since: 1977.

Parent: Incomnet Inc.

Software products:

GenIRIS--Integrated Risk Information System.

System requirements: IBM-compatible PC system; operates in Windows, Windows NT or mainframe, IBM RS/6000.

Customization optional.

First installation: 1977.

Total installations: 300.

Claims/coverages managed: General liability, property, casualty, workers comp, auto, group medical, risk management.

Features: Twenty-four-hour claims administration system providing fully integrated processing of workers comp, property and casualty, disability management and group medical claims; modules for managed care and risk analysis; customized for specific client needs; available on multiple platforms, including AIX on IBM's RS/6000, Windows NT and other UNIX platforms. Optional models include additional third-party products.

GenCOMP--Workers' Compensation Claims Administration.

System requirements: IBM-compatible PC system; operates in Windows, Windows NT or mainframe, IBM/RS 6000.

Customization optional.

First installation: 1977.

Total installations: 300; 106 in corporate risk management departments.

Claims/coverages managed: Workers comp.

Features: Claims management system; integration with GenSource's other claims management systems to provide a 24-hour claims system; claims adjudication; reserve analysis; bill re-pricing; PPO discounts; state reporting; claims notes; diary/calendar; online ad hoc access to all claims information; variety of standard and custom management reports; archival and retrieval system (GenARS) for scanning, storing and retrieving documents stored via optical disks. Optional modules include additional third-party products.

GenRISK--Risk Analysis and Reporting System.

System requirements: IBM-compatible PC system; operates Windows NT or mainframe, IBM/RS 6000.

Customization optional.

First installation: 1977.

Total installations: 50; all in corporate risk management.

Claims/coverages managed: General liability, property, casualty, workers comp, auto, risk management.

Features: Analyzes and controls total risk exposure; serves as a central data storage system for claims processed by an in-company system, an insurance company and/or a third-party administrator; accepts data from multiple sources; builds loss triangles using any combination of user-specified parameters. Optional modules include additional third-party products.

GenDIS--Non-occupational Disability Claims System.

System requirements: IBM-compatible PC system; operates in Windows, Windows NT or mainframe, IBM/RS 6000.

Customization optional.

First installation: 1997.

Total installations: Six.

Claims/coverages managed: Non-occupational disability.

Features: Adjudicates all non-occupational short and long-term disabilities; by teaming with GenCOMP, is an integrated lost time management system that combines occupational and non-occupational claims administration to permit consolidated management of disabilities; facilitates use of common treatment protocols and return-to-work disciplines; local check issuance/voucher interface; automated tax withholding; specific and aggregate reinsurance tracking; flexible benefit plan set-up; treatment and back-to work programs; optional payroll/HR; W-2 and actuarial system interfaces. Optional modules include additional third-party products.

GenMED--Group Medical Claims Software.

System requirements: IBM-compatible PC system; operates in Windows, Windows NT or mainframe, IBM/RS 6000.

Customization optional.

First installation: 1980.

Total installations: 15.

Claims/coverages managed: Group medical.

Features: Manages and administers group medical programs, including all medical, dental, vision, prescription drug, online eligibility, hospital certification, online history review, cost containment, duplicate payment edit, adjustments, billing, EOB, COBRA, PPO and DRG/ICD9. Optional modules include additional third-party products.

GenPAC--Property and Casualty Claims System.

System requirements: IBM-compatible PC system; operates in Windows, Windows NT or mainframe, IBM/RS 6000.

Customization optional.

First installation: 1977.

Total installations: 40.

Claims/coverages managed: General liability, property, casualty.

Features: Claims administration, handles multiple lines of coverage, including general liability and automotive; controls reserve practices; assists in setting reserves; calculates and verifies payments; eliminates duplicate payments with online payment history; tracking and reporting on reinsurance levels by policy period; tracking subrogation information, including recoveries; automatically produces Form 1099 reports in both hard copy and tape form. Optional modules include additional third-party products

User support: User groups/meetings*, onsite training*, telephone assistance nine hours per day*.

Staff: 45 total, 39 professionals.

Clients: 300 total. Sold systems to 20 clients in 1997.

Branch offices: Cocoa Beach, Fla.

1997 revenues: 5% from hardware sales, 45% from software sales, 50% from software services.

Officers: Eric Hoffberg, president; John Carolan, director-sales/marketing; Nora Kenner, vp-consulting services.

Contact: John Carolan.

* Included in system price.

Health Management Technologies Inc.

3687 Mount Diablo Blvd., Suite 200, Lafayette, Calif. 94549; 925-299-7000; fax: 925-299-7010

Risk management systems since: 1986.

Software products:

Return.

Price: $35,000.

System requirements: IBM-compatible PC system; operates in client-server.

Customization optional.

First installation: 1988.

Total installations: 300; 200 in corporate risk management departments.

Claims/coverages managed: Workers comp, auto, short and long-term disability, group benefits, auto medical liability.

Features: Medical case management documentation, all states' emplyers' first response forms and physicians' treatment reports, flow case management documentation, estimated cost savings from activities, utilization review, repricing, standard letters, ad hoc reports, hard-coded reports, case outcome analysis, provider and network performance analysis, connectivity to claims systems (all types), full occupational medical system.

User support: User groups/meetings, onsite training, telephone assistance 24 hours per day*, twice annual upgrades*.

Staff: 25 total, 12 professionals.

Clients: 200 total, including 50 corporate risk management departments. Sold systems to 75 clients in 1997.

Branch offices: Silver Springs, Md.

Officers: K.J. Wolfe, president; J.W. Wolfe, senior vp-marketing.

* Included in system price.