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Risk Management Systems & Online Resources

Spotlight Report December 6, 1999

Vendors A - C

AIG Insurance Services Inc.
ACES Technologies
American Technical Services Inc.
AonLine Group
Blackburn Group Inc.
Cambridge Integrated Services Group Inc.
Certificate Management Solutions
CertainCert Software L.L.C.
Control Software Group Inc.
Corporate Systems
Cunningham Lindsey

AIG Insurance Services Inc.
Address 400 Interpace Parkway, Building A
City Parsippany
State N.J.
ZIP 07054
Phone 800-767-2524
Fax 973-402-2895
Web www.aig.com
Year began 1988
Parent company American International Group Inc.
software/system name IntelliRisk NetSource
Price $5,500
IBM compatible PC system Yes
DOS No
Windows Yes
other, specify Yes
specify txt Internet
MacIntosh No
Mainframe No
online system Yes
Customization required No
optional Yes
not avaliable No
Year of first installation 1998
Total number 55
Number in departments 55
General Liability Yes
Workers Comp Yes
Property Yes
Auto Yes
Casualty Yes
Other No
Features Internet-based; adjuster activity notes; point-in-time; electronic mail; standard reports and ad hoc reporting; customization; user notes; quick search; on-line help
Optional modules Yes
specify if yes user security -- allows the client to decide who can access their information and at what level (line of business or RMIS coding structure)
software/system name IntelliRisk
Price $12,000
IBM compatible PC system Yes
DOS No
Windows No
other, specify Yes
MacIntosh No
Mainframe No
online system Yes
Customization required No
optional Yes
not avaliable No
Year of first installation 1994
Total number 780
Number in departments 505
General Liability Yes
Workers Comp Yes
Property Yes
Auto Yes
Casualty Yes
Other No
Features real-time on-line access to claim information; claim analysis tool; payment analysis tool; adjuster activity notes; point-in-time view; electronic mail; profiling; quick status report; integrated disability management; standard reports; ad hoc reporting;
Optional modules Yes
specify if yes certificates of insurance (CERTS); cost of risk analysis and allocation; loss development and forecasting; self-administered claims; OSHA reports; user security
user support Yes
user groups provided Yes
included in price Yes
onsite training Yes
price included No
phone assistance Yes
price included? Yes
available hours a day 12
total staff members 85
total pro/tech staff 80
total rmis clients 789
total corporate clients 524
total clients for systems 90
branch offices Costa Mesa, Los Angeles and San Francisco, Calif.; Atlanta; Parsippany, N.J.; New York; Cleveland; Philadelphia; Dallas; Frankfurt, Germany; London
officers Robert Sandler, chairman; Anthony Galioto, president; Kevin Murray, senior vp/chief information officer
contact Scott Saffran
ACES Technologies
Address 206 Waterman St.
City Providence
State R.I.
ZIP 02906
Phone 401-351-5511
Fax 401-351-5522
Web www.acestechnologies.com
Year began 1995
software/system name ACES (Accelerated Case/Claim Evaluation System)
Price $5
IBM compatible PC system No
DOS No
Windows No
other, specify No
MacIntosh No
Mainframe No
online system Yes
Customization required No
optional Yes
not avaliable No
Year of first installation 1997
General Liability No
Workers Comp Yes
Property No
Auto No
Casualty No
Other Yes
Other txt disability
Features claims administration and case management; automated resource allocation of claims; medical; nurse case management; job analysis or fraud investigation activities; workload tracking; provider grading; supervisor and executive management reports; data ware
Optional modules Yes
specify if yes on-line ergonomics job analysis tool; "provider on-line" connectivity to clinical/medical providers; "employer on-line" connectivity to Insured/Employers
user support Yes
user groups provided Yes
included in price Yes
onsite training Yes
price included Yes
phone assistance Yes
price included? Yes
available hours a day 24
branch offices Providence, R.I.; San Francisco; New York
officers Dr. Paul Sohmer, CEO; Dr. William Cesare, president; Steve Lucci, executive vp
contact Roseann Robinson or Kristin Steeger
footnote ** cost per claim
American Technical Services Inc.
Address 180 Alternate 19 North
City Palm Harbor
State Fla.
ZIP 34683
Phone 800-893-1944 ext. 102
Fax 727-893-1944
Web www.atsrmis.com
Year began 1986
Software/System name ATS for Windows (includes ATS COMP, ATS PAC, ATS MED, ATS DISABILITY, ATS UR)
Price $25,000 to &35,000
IBM compatible PC system Yes
DOS No
Windows Yes
other, specify Yes
specify txt Novell
MacIntosh No
Mainframe Yes
online system No
Customization required No
optional Yes
not avaliable No
Year of first installation 1996
Total number 150
Number in departments 120
General Liability Yes
Workers Comp Yes
Property Yes
Auto Yes
Casualty Yes
Other Yes
Other txt group benefits, disability management, medical fee and utilization review, employee benefits, accident and sickness
Features claims administration for workers comp; property; auto; casualty; loss development; forecasting; prevention; policy and certificate management; reserve tracking; loss trending; safety and loss control; incident reporting; standard and ad hoc report genera
Optional modules Yes
specify if yes document management system; ATS/MED group medical; dental; vision and prescription drugs administration system
user support Yes
user groups provided Yes
included in price Yes
onsite training Yes
price included Yes
phone assistance Yes
price included? Yes
available hours a day 12
other support1 24 hour support option, web-based support
other support2 database analyst, network support
total staff members 20
total pro/tech staff 18
footnote ** depends on total number of installations and number of installations in corporate risk management departments are estimates
AonLine Group
Address 2 World Trade Center
City New York
State N.Y.
ZIP 10048
Phone 212-441-1000
Fax 212-441-6974
Web www.aonline-aon.com
Year began 1970
Parent company Aon Corp.
software/system name Aonline Risk Management Tools/Aon Omega
IBM compatible PC system Yes
DOS No
Windows Yes
other, specify No
MacIntosh No
Mainframe No
online system Yes
Customization required No
optional Yes
not avaliable No
Year of first installation 1994
Total number 600
Number in departments 550
General Liability Yes
Workers Comp Yes
Property Yes
Auto Yes
Casualty Yes
Other Yes
Other txt D&0, marine
Features customized risk data; interactive analysis tools; collaborative groupware products; policy tracking; allocation of premium; safety and loss control; flexible report generation (claims; exposures; certificates); loss forecasting; certificate processing
Optional modules Yes
specify if yes Certsmart; Exposure Track; Claims Net; Safetylogic
user support Yes
user groups provided Yes
included in price Yes
onsite training Yes
price included Yes
phone assistance Yes
price included? Yes
available hours a day 10
other support1 online tutorials
total staff members 115
total pro/tech staff 45
total rmis clients 400
branch offices San Francisco; Denver; Chicago; New York; Sydney, Australia; Toronto, Ontario; Rotterdam, Netherlands; London
officers Mia Shernoff, senior vp; Neil Harrison, Kathy Burns, managing directors
contact Kathy Burns; Aon Omega, 312-701-4553; Mia Shernoff, AonLine, 212-441-2196
Blackburn Group Inc.
Address Sibley Tower Building, 25 Franklin St., Suite 1110,
City Rochester
State N.Y.
ZIP 14604
Phone 716-586-4530
Fax 716-586-7479
Web www.blackburngroup.com
Year began 1979
software/system name RiskPro
Price $25,000
IBM compatible PC system Yes
DOS No
Windows No
other, specify Yes
MacIntosh No
Mainframe Yes
specify type AS400, UNIX, IBM, MAINFRAME
online system Yes
Customization required No
optional Yes
not avaliable No
Year of first installation 1991
Total number 204
Number in departments 204
General Liability Yes
Workers Comp Yes
Property Yes
Auto Yes
Casualty Yes
Other Yes
Other txt short- and long-term disability, health, life, employment practices liability, multi-line coverages
Features completely integrated system for auto and general liability; workers comp and property; claim administration; insurance policy administration; loss forecasting; reserve tracking; risk analysis; self-insurance comparisons and analysis; loss trending; incid
Optional modules Yes
specify if yes workers comp (advanced network systems include intranet and Internet applications; advanced imaging systems; custom analysis; custom reporting)
user support Yes
user groups provided Yes
included in price Yes
onsite training Yes
price included Yes
phone assistance Yes
price included? Yes
available hours a day 13
other support1 system manual (customized if custom applications)
total staff members 14
total pro/tech staff 6
total rmis clients 204
total corporate clients 204
total clients for systems 20
officers Robert J. Blackburn, managing principal; Steven Vleerick, principal-business development
Cambridge Integrated Services Group Inc.
Address 8 Centre Drive
City Jamesburg
State N.J.
ZIP 08831
Phone 609-655-8383
Fax 609-655-0503
Year began 1998
Parent company Aon Corp.
software/system name BOS (Back Office Support) System
IBM compatible PC system Yes
DOS No
Windows Yes
other, specify Yes
specify txt web-based product
MacIntosh Yes
Mainframe No
online system Yes
Customization required No
optional Yes
not avaliable No
Year of first installation 1998
Total number 25
Number in departments 25
General Liability Yes
Workers Comp Yes
Property Yes
Auto Yes
Casualty Yes
Other Yes
Other txt health, welfare, unemployment compensation
Features claim administration; loss development; forecasting; loss prevention; policy tracking; reserve tracking; allocation of premium; risk analysis; loss trending; safety and loss control; incident reporting; report generation; diary; managed care and claim not
Optional modules No
user support Yes
user groups provided No
included in price No
onsite training Yes
price included No
phone assistance Yes
price included? Yes
available hours a day 24
total staff members 15
total pro/tech staff 90
total rmis clients 15
total corporate clients 15
branch offices 110 service, sales and systems offices located through out the United States
total 1998 revenues $ 60,000,000
officers Tracey A. Carraghar, chairperson; Stephen A. Eisenmann, president; Keith Zimmerman, executive vp
contact Richard R. Rothman, executive vp-business development
Certificate Management Solutions
Address 875 N. Michigan Ave., Suite 1900
City Chicago
State Ill.
ZIP 60611
Phone 312-280-5600
Fax 312-280-5602
Web www.certificatesolutions.com
Year began 1995
Parent company Near North National Group
software/system name Certificate Management Tracking
IBM compatible PC system No
DOS No
Windows No
other, specify No
MacIntosh No
Mainframe No
online system Yes
Customization required No
optional Yes
not avaliable No
Year of first installation 1997
General Liability Yes
Workers Comp Yes
Property Yes
Auto Yes
Casualty Yes
Other Yes
Other txt aviation, excess, professional liability
Features tracks certificates of insurance; data tracked includes all coverages; additional-insured wording; carrier stability and financial strength; days to cancellation; limits; policy numbers and effective and expiration dates
Optional modules No
user support Yes
user groups provided No
included in price No
onsite training Yes
price included Yes
phone assistance Yes
price included? Yes
available hours a day eight
other support1 risk management consulting
total staff members 25
total pro/tech staff 6
branch offices Los Angeles; Chicago; Reno, Nev.; Dallas; Salt Lake City
officers Michael Segal, CEO/chairman; Bob Carter, president; Regan Howell, vp-professional services
contact Lauren McGarrigle, 312-988-3110
CertainCert Software L.L.C.
Address 150 E. Wilson Bridge Road, Suite 300
City Worthington
State Ohio
ZIP 43085
Phone 614-781-0954
Fax 614-781-0789
Web www.certaincert.com
Year began 1996
Parent company Core Solutions Inc.
software/system name Cert 2000
Price $1195
IBM compatible PC system Yes
DOS No
Windows Yes
other, specify No
MacIntosh No
Mainframe No
online system No
Customization required No
optional Yes
not avaliable No
Year of first installation 1997
Total number 75
General Liability Yes
Workers Comp Yes
Property Yes
Auto Yes
Casualty Yes
Other No
Features client/server processing; user level security and record ownership; centralized or decentralized administration; customized processing; point and click search and retrieval; automatic expiration checks; analysis of coverage and limits; incoming alert mana
Optional modules Yes
specify if yes additional users; user ID security; lan/wan enabled data entry utilty; SQL server; custom report writer; incoming alert management system; Citrix mainframe; electronic outgoing certificates
user support Yes
user groups provided No
included in price No
onsite training Yes
price included No
phone assistance Yes
price included? No
available hours a day 8
total staff members 5
total pro/tech staff 3
contact Sandy Brown, general manager, 614-781-0954
Control Software Group Inc.
Address 5918 Sharon Woods Blvd., Suite 280
City Columbus
State Ohio
ZIP 43229
Phone 614-882-7422
Fax 614-882-5570
Year began 1986
software/system name Risk Control Plus
Price $595
IBM compatible PC system Yes
DOS Yes
Windows Yes
other, specify No
MacIntosh No
Mainframe No
online system No
Customization required No
optional Yes
not avaliable No
Year of first installation 1988
Total number 225
General Liability No
Workers Comp No
Property No
Auto No