InQuisLogic drew much attention last spring
when it announced it would soon be marketing a new information system designed to help
risk managers identify and manage enterprise risk.Potential financial partners and
participants in the projectincluding International Business Machines Corp. and Aon
Corp.had been lined up to help deliver the system and potentially create a new
parent company for Stamford, Conn.-based InQuisLogic, a unit of XL Capital Ltd.
To date, however, IQL has not delivered a final product, and whether such a system will
ever be provided by the company remains in question.
IQL is now regrouping and focusing on the development of a system for in-house use by
XL Capital units, said Richard R. Morano, interim president of IQL and president and chief
executive officer of Global Services, a support services unit of XL Capital. Several
issues must still be resolved before an in-house system is completed, Mr. Morano said.
Additionally, the effort to bring in outside investors has been put on hold, he said.
IQL's yet-to-be-developed risk management information system was supposed to allow
users to tap a huge database addressing the entire spectrum of enterprise risk. More than
180 enterprise risks have been catalogued, ranging from fire to litigation to interest
rate fluctuation risks. The database was to provide users with information on the best
practices in controlling those risks, as well as measures that have failed for risk
managers.
The IQL enterprise risk management information system arose from a concept developed
for Microsoft Corp. by the software giant's former risk manager, Scott Lange. Microsoft
decided to wait for outside development of the product before implementing it itself, and
XL took over the development. XL now owns a copyright to the system's structure, Mr.
Morano said.
Mr. Lange left Microsoft in December 1998 and assumed the role of chief knowledge
officer for IQL. He remains on IQL's payroll, but IQL is in the midst of reviewing who
will be assigned to the product's continued development and in what capacity, Mr. Morano
said. Mr. Lange would only confirm he is still employed by IQL and declined to comment on
the system's development.
XL remains committed to the development of a final product by IQL, and creation of the
system is continuing, Mr. Morano said.
''We feel very, very good about it, conceptually,'' he said. ''The product intent, all
of that; there is great support for it.''
XL believes it can use the final product to distinguish itself from competitors and
bring additional value to its customers, Mr. Morano said. An enterprise risk management
tool could be especially valuable as XL moves to offer a broader array of financial
services, including insurance and financial portfolio management, he said.
XL also knows, through market research, that there is a great demand for such a
product. Crowds of risk managers flocked to an IQL booth at the 1999 Risk & Insurance
Management Society Inc. conference in Dallas last April. Risk managers were eager to learn
more about the potential Internet-based tool.
Back then, former IQL President and CEO William M. Thornhill said that the company
would unveil industry-specific versions of the system over the summer, and that the
product would be ready for market in the third quarter of 1999.
That has not happened, and Mr. Morano said it is impossible for him to say whether
IQL's announcements last spring were premature. He noted that he was not at the helm of
IQL at the time.
''I can't answer for those who were here, because when you are in a situation, you may
feel you are ready to do something at that moment in time,'' he said. ''I wasn't here, and
I can't put myself in their position and how they responded to that.''
Mr. Thornhill, who at one time headed XL's underwriting, has left IQL and could not be
reached for comment.
Observers familiar with the project say IQL faced problems developing the idea and lost
one of its most strongest supporters within XL when Robert Cooney, formerly president and
chief operating officer for X.L. Insurance Co. Ltd. of Hamilton, Bermuda, left the
company.
Mr. Cooney is now president and CEO of Max Re Ltd. of Hamilton, Bermuda.
His departure from XL, among other factors, may have slowed IQL's product development
and may have contributed to IQL's change in direction from creating a product that could
be distributed industrywide to creating an in-house product.
Mr. Cooney could not be reached for comment.
''In this case, I think it was a series of things that were unavoidable, and the
culmination was when Bob (Cooney) decided to leave the company,'' said Dick Riley,
chairman and CEO for Chicago-based Aon Risk Services of the Americas.
Aon had been poised to become a financial partner and participant in IQL's original
mission, but then IQL changed its direction, Mr. Riley said. If IQL returns to its
original mission, Aon is still willing to participate, he said.
Jay Deragon, chairman of Nashville, Tenn.-based The Deragon Group, said that IQL had
problems. But he declined to elaborate on what those problems have been.
''There were more problems, apparently, and I'm not free to talk about the
detailsonly to say, it definitely slowed things down to step back strategically and
say, 'What direction should we take?' '' Mr. Deragon said.
Mr. Deragon was hired by IQL to conduct market development research. He said last year
that the product's developers wanted it to accelerate market changes by greatly expanding
the role of risk managers and their understanding of the risks their companies face (BI,
Dec. 7, 1998). A greater understanding of risks also could facilitate a greater number of
products being offered to address those risks.
Mr. Morano acknowledged that the project did get off track. But the problems have been
nothing more than those common to developing any technical product, he said. They had to
do with ''internal philosophical decision making'' about how best to go forward, how the
product was going to work, and what service providers would be involved.
Now, an in-house marketing committee has been formed at XL to evaluate IQL's final
product and how that system will serve the needs of XL's business units, Mr. Morano said.
IQL will not drive the final development of the system. Instead, XL business units will,
he said.
In-house market and beta testing must still be conducted to determine how the final
product will fit in at XL, Mr. Morano said.
''We are looking at that whole structure to see the best way to organize it going
forward. We haven't made that decision yet,'' he said. ''We just started going back,
exploring and assessing with (business units) what we have, and what their thoughts are,
and what the gaps are, and what we need.''
Those questions will be answered when a final product is ready for in-house use, Mr.
Morano said. In-house use, however, could mean that brokers and clients who conduct
business with XL finally will have access to the system, possibly through an XL site on
the World Wide Web.
''I want to make sure we have everything lined up before we make any further
announcements and raise any more expectations in the marketplace,'' he said.
Observers agree that there is a huge desire for an enterprise risk management system
that can be available to the entire risk management industry.
There was a phenomenal response within Aon when it first heard of IQL's attempt to draw
in insurance, technology and financial industry players to create an enterprise risk
system that could be distributed to risk managers, Aon's Mr. Riley said.
''Our people thought, 'My gosh, we finally found the right way to do this,' because one
company can't do that by itself,'' he said. ''You need to have an industry initiative.
It's like a lot of other issues; the industry needs to get together, and the industry
seems to find it very hard to get together.''